Is the project EU friendly?
Unfortunately, no. VAT taxes will be extra. This is why we added the digital only option for those who do not want to run the risk of paying extra. It’s not ideal but it’s the best we can do right now.
Last updated: February 23, 2019 05:12
The Ultimate Set is requiring shipping
Yes, if you are not in the US the Ultimate Set level does require shipping when pledging. It’s our fault when setting it up but don’t worry - go ahead and add it now. We will account for that after the survey and you will not be double-charged for shipping.
Last updated: February 23, 2019 05:18
How do add-ons work
After the campaign we will send out a survey to all backers, even those who are digital only. When you complete the survey you will have the option of adding additional books or digital access codes to your pledge. The survey will then collect payment for any additional items added on to the pledge.
Last updated: February 23, 2019 05:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.